RETURN, REPLACEMENT & REFUND POLICY
As much as we’d like to, we can’t always guarantee your happiness with a product. Kalankit ® is a multi-artist design platform, and every item is made to order. Every purchase pays an artist. In respect of that, we do not accept returns. However, for manufacturing defaults or shipping damages, we offer replacements.
Can I change, cancel or return my order?
Kalankit produces every item once the order is placed, just to offer you a huge variety of designs from various individual artists. Due to the nature of our business, it’s not possible to cancel orders once they have been processed for manufacturing or manufactured or shipped for you. That’s why Kalankit does not accept cancellations, returns, or refunds.
However, you can cancel your order at any time until the order is in pending or confirmed status. Please check your account page to know the order status. Contact us as soon as possible at [email protected] or raise a support ticket from your account page if you want to cancel the order, with your order number and we’ll cancel it right away.
For the canceled order, the refund shall be processed within 5-7 business days back to the bank account/credit card used originally for the purchase of the order. The refunded amount can take up to 10-15 business days to reflect into your account.
How do I exchange or replace a product?
Each product is hand-checked by us to ensure you get the best! But sometimes the item(s), during shipment/processing, could get damaged or there would be an imperfection in them.
If the product you have received is damaged, defective, or incorrect, we will be more than happy to exchange or replace it. Please contact Kalankit within 3 days of the delivery of the order. As part of the replacement, you will be required to send the defective or wrong item back to us.
- For any exchange or replacement, inquiries must be presented in an email or support ticket. Please submit your request to [email protected] or raise a support ticket from your account section.
To be effective, your product(s) must be unused and in the same condition in which you received it, including the original packaging and labels. Labels shall not be removed from the product, and all the additional accessories shall be included.
- The steps to follow are to send an email to [email protected] with the subject Exchange/Replacement indicating the following information:
- Date of order with order number
- Reason for the exchange/replacement
- Photo of the product(s) to be exchanged/replaced.
- Please note that after 3 days have passed, we will no longer accept exchanges or replacements.
- We will only accept exchanges and offer replacement if there is a defect in the quality of goods or if you have received the wrong item(s).
- If you wish for a refund in the above-mentioned cases, the order value will be refunded to you once we have received the returned item back.
If the defect is due to mishandling on the part of the buyer, Kalankit will not accept a return, exchange, or refund of the item. The prohibition only covers defective or damaged goods. Kalankit has the right to decline to replacement or refund. Please note that customers are responsible for the fees involved for returning items unless stated otherwise.
When and where will I get my refund?
In case your refund has been approved, it shall be processed within 5-7 business days back to the bank account/credit card used originally for the purchase of the order. The refunded amount can take up to 10-15 business days to reflect into your account.